SHIPPING

SHIPPING OFFERS

Free domestic (AU) freight is offered on all full priced board purchases incl. stock or custom orders.

A capped “EXPRESS” option can be added at a fee of $50 AUD. 

All discounted, factory second, or preloved boards will be subject to standard freighting costs, with quotes available upon request. In most instances, freight does not exceed $100 AUD within mainland Australia.

 

PACKAGING & HANDLING

No expense is spared in ensuring your new board arrives in perfect condition.

GLASS (HARD BOARDS):

  1. Each glass ‘hard’ board is first wrapped in a single bubble wrap sleeve, before being wrapped in 2 layers of thick, durable “big” bubble wrap.
  2. The nose and tail are reinforced with additional bubble wrap and cardboard.
  3. The board is then packed carefully into a double-walled cardboard box and marked ‘FRAGILE” for final shipping.

SOFT (IXPE/ EPOXY BOARDS):

  1. Each ‘SOFTWORKS’ Softboard is shrink-wrapped in tough plastic, before being wrapped in 2 layers of thick, durable “big” bubble wrap.
  2. The nose and tail are reinforced with cardboard and an EPS foam block off cut.
  3. The board is then packed carefully into a double-walled cardboard box and marked ‘FRAGILE” for final shipping.

 

DELIVERY PROCESS

We partner with credible freighting agencies only (AirRoad, Aramax/ Fastway, Startrack, Couriers Please). We do not ship via standard postal services, so collection via PO boxes or Aust Post stores is unavailable. 

Tracking information is provided via email on all freighted items.

ALL freighted items include FREE insurance for the value of the shipped goods, until in the possession of the recipient, or delivered with an ATL (authority to leave).

 

DAMAGED DELIVERY PROCESS

On the rare occasion your board packaging has been compromised during shipping, we advise you follow these steps to help us claim any damages and arrange a prompt solution for you.

  1. Before you sign for the delivery consignment note or tablet device, ask your driver to stay with you while you unpack your newly delivered board. If they are unwilling to wait while you check the items of your package for potential damage, then mark the delivery consignment note or tablet “BOX DAMAGED” before your signature and the driver can leave.
  2. If the driver agrees to stay, unpack your board carefully (be extra careful with any blades or cutting devices) and inspect your new board. If it has been damaged in any way, then please mark the consignment note/ tablet as "DAMAGED" before providing your signature. If your new board is unmarked, which is usually the case, then feel free to sign the driver’s consignment note/ tablet.
  3. If your board has been damaged, then please document the damage with good quality photos and contact us immediately to register the damage with our customer service team. Please email hello@misfitshapes.com or call (02) 8095 8899.

NOTE - by signing the consignment note/ tablet without any written mention of damage, you are acknowledging the surfboard was delivered in good order.