SHIPPING
SURFBOARD SHIPPING:
A Priority/ same-day shipping service is offered on all full priced board purchases incl. stock or custom orders.
All discounted, factory second, or preloved boards are a next day delivery service.
GENERAL SHIPPING TIMES:
- 2-7 Business days (Australia)
- 5-10 Business Days (International)
SHIPPING COSTS:
- Pick Up in Brookvale or Tweed, NSW – Free
- Australia Wide - *from $75 AUD
- New Zealand - *from $300 AUD
In most instances, freight does not exceed $150 AUD within mainland Australia. Most metro areas range from $75 - $90 AUD.
*Freight is reduced for multiple surfboard orders, quotes available upon request.
PACKAGING & HANDLING:
No expense is spared in ensuring your new board arrives in perfect condition.
GLASS (HARD BOARDS):
- Each glass ‘hard’ board is first wrapped in a single bubble wrap sleeve, before being wrapped in 2 layers of thick, durable “big” bubble wrap.
- The nose and tail are reinforced with additional bubble wrap and cardboard.
- The board is then packed carefully into a double-walled cardboard box and marked ‘FRAGILE” for final shipping.
SOFT (IXPE/ EPOXY BOARDS):
- Each ‘SOFTWORKS’ Softboard is shrink-wrapped in tough plastic, before being wrapped in 2 layers of thick, durable “big” bubble wrap.
- The nose and tail are reinforced with cardboard and an EPS foam block off cut.
- The board is then packed carefully into a double-walled cardboard box and marked ‘FRAGILE” for final shipping.
DELIVERY PROCESS:
We partner with credible freighting agencies only (TNT, Aramax, Startrack). We do not ship via standard postal services, so collection via PO boxes or Aust Post stores is unavailable.
Tracking information is provided via email on all freighted items.
ALL freighted items include FREE insurance for the value of the shipped goods, until in the possession of the recipient, or delivered with an ATL (authority to leave).
DAMAGED DELIVERY PROCESS:
On the rare occasion your board packaging has been compromised during shipping, we advise you follow these steps to help us claim any damages and arrange a prompt solution for you.
- Before you sign for the delivery consignment note or tablet device, ask your driver to stay with you while you unpack your newly delivered board. If they are unwilling to wait while you check the items of your package for potential damage, then mark the delivery consignment note or tablet “BOX DAMAGED” before your signature and the driver can leave.
- If the driver agrees to stay, unpack your board carefully (be extra careful with any blades or cutting devices) and inspect your new board. If it has been damaged in any way, then please mark the consignment note/ tablet as "DAMAGED" before providing your signature. If your new board is unmarked, which is usually the case, then feel free to sign the driver’s consignment note/ tablet.
- If your board has been damaged, then please document the damage with good quality photos and contact us immediately to register the damage with our customer service team. Our claims team must log the damages on the day of arrival for the claim to be accepted. Please email hello@misfitshapes.com or call 0401 979 812.
NOTE - by signing the consignment note/ tablet without any written mention of damage, you are acknowledging the surfboard was delivered in good order.
APPAREL SHIPPING:
Orders are dispatched from our Sydney HQ in Brookvale. Orders placed prior to 11am on weekdays will be shipped on the same business day. All orders received after 11am on weekdays will be shipped the following business day. Orders placed on the weekend will be shipped the next business day.
GENERAL SHIPPING TIMES:
- 2-5 Business days (Australia)
- 5-10 Business Days (International)
SHIPPING COSTS:
- Pick Up in Brookvale, NSW – Free
- Australia Wide - standard option for $10 AUD/ express option for $30 AUD
- International - standard option only for $30 AUD
FREE shipping on domestic orders $150 AUD and above/ international orders $300 AUD and above.
*Please type postage address carefully, any user errors are not the responsibility of Misfit Shapes.
You will be updated with a confirmation email and tracking once your order has been packed / shipped.
INTERNATIONAL CUSTOM DUTIES
You as the buyer are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Misfit Shapes, the buyer is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays with delivery time.
DAMAGED DELIVERY PROCESS:
On the rare occasion your package has been compromised during shipping, we advise you follow these steps to help us claim any damages and arrange a prompt solution for you.
- Before you sign for the delivery consignment note or tablet device, ask your driver to stay with you while you unpack package. If they are unwilling to wait while you check the items of your package for potential damage, then mark the delivery consignment note or tablet “BOX DAMAGED” before your signature and the driver can leave.
- If the driver agrees to stay, unpack your items carefully (be extra careful with any blades or cutting devices). If the contents been damaged in any way, then please mark the consignment note/ tablet as "DAMAGED" before providing your signature. If your contents are unmarked, then feel free to sign the driver’s consignment note/ tablet.
- If your contents have been damaged, then please document the damage with good quality photos and contact us immediately to register the damage with our customer service team. Our claims team must log the damages on the day of arrival for the claim to be accepted. Please email hello@misfitshapes.com or call 0401 979 812.
NOTE - by signing the consignment note/ tablet without any written mention of damage, you are acknowledging the package was delivered in good order.